frequently asked questions

What is the best way to view my pictures online?

Why do I need a password and where do I find mine?

Can I use AOL on the Sure Shot site?

Why does your site say I have to upgrade my browser?

When will my event be on-line? or I cannot find my event online.

Can I have my picture removed from the Sure Shot site?

How long will it take to receive my pictures?

How will I receive my prints?

What are my payment options?

Is ordering online safe? Is there any other way I can order my pictures?

My prints have not arrived, what should I do?

How can I schedule Sure Shot Photgraphy for my event?

The best way to view your pictures online is with your screen resolution set to 800 X 600 and your video card set to display a minimum of 256 colors (we suggest 16 Bit High Color). The reason for these settings is so that you can have the best idea of what the final prints will look like. Back to Top

Each organization has been assigned a permanent password which will allow access to any events in which the organization has been involved. This password will remain the organization's password for the entire school year. For maximum security, members should not share their passwords with people who are not in their organization. Events such as Parent's Day will have an additional password which will enable your family members to view that particular event ONLY. In other words, if you give your mother your House Password, she will be able to see pictures from every event. If you are a new member or have forgotten your password, it can be obtained from your Picture Rep or Social Chair. Sure Shot Photography will not provide passwords over the telephone as we will not be able to confirm your identity. If you are not a member of a Fraternity or Sorority, you should have been provided an internet password card at your event. If you did not receive or have missplaced this card, you will need to contact the person in your organization who arranged the event for your particular organization. Back to Top

This is a two part question: If you mean "Can I use my AOL dial-up account (how you get on-line) to access the Sure Shot site?", the answer is yes. If you mean "Can I use AOL's internal browser (not Internet Explorer 5 /Netscape 6 or higher) to view and purchase my pictures?", the answer is maybe. If you are using v6 or v7 you should have no problems. If you use AOL for your internet connection, the proceedure for running Internet Explorer or Netscape is as follows:

-Connect to the Internet (make your modem dial) as usual.

-Once you have connected, minimize (do not shut down) AOL

-Run Internet Explorer. Internet Explorer is part of Windows and is symbolized by a blue, lowercase "e" and can be downloaded by clicking HERE.

-Surf normally :) Back to Top

Due to great demand for cross event, multiple organization, and multiple size ordering, we were required to use programming which only the most current web browsers understand. Versions of Internet Explorer older than 5, Netscape versions older than 6 and AOL versions older than 5 will not work correctly on the site. If you attempt to view an event with one of these older browsers, you will be redirected to a download page for the most current version of Internet Explorer. Back to Top

We make every effort to place events online within 24 hours of their occurance. In many instances, the event will be online the morning after the event. On particularly busy nights such as Bid Day, Valentine's Day, and Halloween, events may take longer to appear. Events that occur on Friday, Saturday, or Sunday will be online by 5 PM Monday. Events from Mercer, North Georgia College, West Georgia College and all other campuses located outside Metro Atlanta may take as long as 4 days after the event due to transportaion of files. If you cannot locate your event online, there are two possibilities.

-The event is not online as of yet. Please be patient, it will be online as soon as is possible.

-The event deadline has passed. Events are online for 10 school days from the day they are posted. Back to Top

Yes, we make every effort to censor the pictures which go on-line, but occasionally we miss a picture which may need to be removed. Additionally, there may be a picture which might cause embarrassment to a member. If this is the case, please e-mail us at with the specific event name and frame number. Back to Top

Once your order has been placed, you will receive a confimation notice with all your order details Back to Top

All prints are shipped via First Class Mail Back to Top

You may purchase pictures with Visa, Master Card, American Express, Discover. Back to Top

Ordering online through your secure browser and our secure server is a great deal more safe than handing your credit card to a waiter or gas station clerk. Due to the automated nature of our system, we do not accept orders or reorders at our office. Back to Top

If your prints do not arrive within 9 business days of your order, refer to your confirmation email to contact customer service.For additional help please contact our office via email at with the specific order number, event name and frame number(s). You may also call our offices with the above information at 404-323-3668. This applies to candid/party pictures only. Back to Top